Screen Replacement vs Refurbished Device: Which is Right For You?

Damaged screens are one of the most common problems that modern smartphones have to go through. Whether you dropped your phone and cracked its screen or your AMOLED panel just suffered the infamous green, pink and white lines, screen damage will cause major issues. These issues include difficulty in reading, poor touch sensitivity, and exposure to further damages. At this point you face two important questions - should you opt for a Screen Replacement or replacement of the entire device by purchasing a refurbished one?

In this blog, we will check out both the options in detail by comparing their costs, longevity, and performance. Our aim is to help you make an informed decision because we understand how helpless one can feel when our phone breaks down.

What is Screen Replacement?

A Screen Replacement involves removing the damaged and broken screen and installing a new one in its stead. The entire screen replacement process is carefully carried out by trained technicians and is applicable for both Apple and Android devices.

When is a Screen Replacement a Good Idea?

When just the screen is damaged: If your entire phone is operating properly except for the damaged screen, replacing it is the right thing to do.

Your phone is new or premium: If your new phone suffers an accidental fall, then you should replace its screen right away. It is easier and cheaper than to realise the device.

You want to keep your data: Screen replacement and repair will preserve all your existing settings, apps, and data.

You are unwilling to adapt: Every new device has its own learning curve and if you do not want to experience the latest features, screen repair is right for you.

How Much Does Screen Replacement Cost?

The Cost of Screen Replacement completely depends on the model of the device and the type of screen it has. Here are some typical prices in New Zealand (2025) for the most common phones:

iPhone 11/12 - $180 to $250*
iPhone 13/14 - $250 to $300
Samsung S21/S22 - $400 to $600
Samsung S23 Ultra - $600 to $680
Note: These prices are generally what various repair stores in Auckland charge but they can always vary store to store.

Pros of Screen Replacement

It is usually cheaper than replacing the entire phone
You do not have to bear the hassle of backing up, transferring data, or resetting passwords
The process is faster and easier than setting up a new device
Environmentally friendly as it reduces e-waste.

Cons of Screen Replacement

High-end phones with premium panels like AMOLED or OLED have a very high cost.
Panel quality largely depends on the type of parts used (OEM or aftermarket).
There is a risk of losing the water resistance of the phone if not resealed properly after the repair.
Some devices may continue to have further damage after the screen breaks down.

What is a Refurbished Device?

If you are wondering What is a Refurbished Phone? then you should know it is a pre-owned or second hand device that has been restored to its original working condition.

A refurbished device experiences thorough inspection, replacement of damaged parts, and multiple testing for quality assurance before being sold for a lesser price than its original counterpart.

When to Consider a Refurbished Phone

  • Your present phone has multiple problems: It has a cracked screen, slow performance and battery issues.
  • Lack of budget: You want an upgrade from your present device but do not want to pay the full retail price.
  • Out of warranty: Your current phone is out of warranty and you want something more secure and reliable.
  • You are exploring: You want to switch platforms for the first time (i.e. from Android to iOS) and do not want to pay the premium price tag.

Typical Prices of Refurbished Phones in NZ

Check out the prices of the most popular refurbished phones in 2025:

iPhone 12 (128GB) - $650 to $750
iPhone 13 (128GB) - $750 to $899
Samsung Galaxy S21 - $600 to $700
Samsung Galaxy S22 - $750 to $850

These prices are subject to change based on factors like condition (Grade A vs Grade B), duration of warranty period, and retailer (e.g. Tech Surgeon, PB Tech, Noel Leeming, and Reebelo).

Pros of Buying Refurbished

Refurbished phones are cost-effective when compared to new devices.
Refurbished phones also come with a warranty period, usually ranging from 3 to 12 months. This ensures peace of mind for buyers.
These devices are environmentally friendly as they are readily reducing carbon footprint.
If you are wondering Are Refurbished Phones Good? Then you must know that you can upgrade to the latest devices without having to buy new.

Cons of Buying Refurbished

Refurbished devices can show signs of cosmetic wear including dents and scratches.
The battery health on refurbished devices will not be 100%
Although they have warranty, the duration is significantly shorter than new devices
You will face compatibility issues if you purchase refurbished phones from overseas sellers

Screen Replacement vs Refurbished Device: A Head-to-Head Comparison

Aspect Screen Replacement Refurbished Device
Cost The Cost of Screen Replacement is lower for low end and mid-tier devices. The cost of refurbished devices is also less if upgrading from a very old device.
Speed Screen replacement takes around 1 to 3 days of turnaround time. Refurbished devices can be obtained immediately or latest by the very next day.
Data Transfer Screen replacement requires no data transfer. Refurbished devices do require data transfer.
Device Familiarity You have the same phone with the same settings after a screen replacement so no learning curve required. You need time to adapt to the settings and features after purchasing a new refurbished device.
Environmental Impact Screen replacement has minimal environmental impact because it is the same phone. Refurbished phones also reduce e-waste by being reused and repurposed.
Risk Risk of screen replacement depends on the repairability of the technician. The risk of refurbished phones depends on the refurbisher's testing ability.
Warranty Screen Replacement offers limited warranty, often ranging from 30 to 90 days. Refurbished phones have a warranty of 3 to 12 months depending on the seller.

What About Battery Health?

This is often overlooked. If your current phone's battery is also declining (e.g. not holding charge, unexpected shutdowns), then a screen replacement may not be enough. You could:

Replace the screen and battery, which raises your repair bill
Choose a refurbished model that already includes a new or health-tested battery.

Which is the Right Option for You?

Choose Screen Replacement If:
Your phone is in great condition and is less than 3 years old.
The damage incurred is only limited to the screen.
Your budget is very tight.
You prefer your current device and do not want to change it.
Choose a refurbished device If:
Your current phone has many hardware issues.
You want the latest upgrade at a lower cost.
You need features like better performance, battery life, or a good set of cameras.
You want a fresh warranty

Conclusion

Now that you know What is a Refurbished Phone? and the specifics of screen replacement, you can choose the wiser option. The best option depends on your specific device and factors like its condition, your budget, and how long you plan to use your phone.